Contact Us

Contact AURTALIS

Welcome to AURTALIS.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our ceramic figurines, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@aurtalis.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the figurine's condition, base, expression, decorative details, or another product feature

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

  • Support Email: service@aurtalis.com

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Ceramic figurine and decor information

  • Product use, display, and care guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, features, and materials

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a ceramic figurine or decor item arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Figurine & Product Support

AURTALIS curates creative ceramic cute figurines and decorative ornaments across three distinctive collections:

  • Modern Ritual Collection: Contemporary and sculptural figurines designed around modern forms, textures, thoughtful proportions, and refined everyday decor.

  • Dreamy Sweet Figurine Collection: Soft, charming, and playful figurines featuring dreamy colors, character-inspired details, whimsical shapes, and other cheerful design elements.

  • Whimsical Art Collection: Expressive and imaginative figurines featuring artistic forms, sculptural details, unusual silhouettes, and creative decorative elements.

If you need assistance with an AURTALIS product, we can help with questions concerning:

  • Figurine dimensions and weight

  • Materials, glazes, and finishes

  • Display bases, accessories, and included decorative details

  • Sculptural and artistic details

  • Product care and cleaning

  • Product variations

  • Recommended display locations

  • General product information

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

AURTALIS welcomes enquiries from retailers, distributors, commercial purchasers, home and lifestyle businesses, gift shops, decor-focused businesses, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

service@aurtalis.com

To help us identify your request, you may use:

  • Subject: Business Inquiry

    or

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Company Information

  • Brand: AURTALIS

  • Website: aurtalis.com

  • Legal Entity: Shenzhen Sanzhi Dailer Technology Co., Ltd.

  • Registered Address: Room 309M16, Block B, Phase I, Tian'an Innovation & Technology Plaza, No. 25 Tairan 4th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen

  • Unified Social Credit Code: 91440300MAE959LC4H

  • Customer Support Email: service@aurtalis.com

For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.

Phone: +8613725113149

aurtalis.com is owned and operated by Shenzhen Sanzhi Dailer Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a ceramic figurine that suits your style to receiving, displaying, and caring for your order, we want your experience with AURTALIS to remain clear and straightforward.

Whenever you need assistance, contact us at: service@aurtalis.com

Thank you for shopping with AURTALIS.

AURTALIS — Creative Ceramic Figurines for Everyday Moments.